THE MODELS
OF LEADERSHIP
Besides simply experiencing and understanding those
experiences, an understanding of the formal theories
of leadership is also important. Leadership, according
to Hughes, is both a science and an art. A personal
experience is associated with the artistic part of leadership:
It is a creative and emotional process. Formal theories
contribute to the scientific part, the mechanical and
rule-based aspects of leadership.
| Rational Approaches to Leadership |
Emotion Aspects of Leadership |
(1) Goal setting
(2) Decision making
(3) Studying “rules” of leadership
that are transferable from situation to situation
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A major part of leadership is the emotional
interaction between the leader and the follower
– the irrational and passionate aspects
of leadership cannot be ignored
Able to arouse strong sentiments for a cause
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While there have been numerous models on leadership
throughout history, there is no “correct,”
clear way of understanding leadership. There are no
laws of leadership – only different ways to map
out the interpersonal interactions that take place within
a leadership context. To be consistent with the philosophy
practised throughout this website, I will outline some
of the popular models of leadership. If and how these
models should be employed in your own life is up to
you. Perhaps, one model will be particularly useful
for you as the president of a club. Perhaps you must
rely on different models for different situations. As
always, I will provide examples of my own personal experiences
where I’ve tried to follow the “rules”
suggested by a particular model.
Power and Influence
Before you are introduced to specific models of leadership,
it is perhaps wise to discuss the meaning of power and
influence. As you may recall, the definition of leadership
proposed earlier suggested that influence between members
is a defining characteristic of leadership.
Influence – Change in a target agent’s
attitudes, values, beliefs, or behaviours as a
result of influence tactics
Power – Capacity to influence others
As quoted from Hughes’ Leadership –
Enhancing the Lessons of Experience.
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It is understandable that everyone working or simply
interacting together may not have the same values, beliefs,
or desires. While individuality is important, so is
the importance of unity. If two different people desire
to do the same job differently, conflict occurs: Influence
is required so that one or both of these individuals
modify their attitudes so that a common will is obtained.
People influence others through power. In 1959, French
and Raven proposed five sources of power that is still
applied by leadership theorists today:
| Power |
Properties |
| Expert power |
This is the power of knowledge and expertise.
Through expert power, a formal follower (i.e.
an employee) could potentially influence his formal
leader (i.e. boss, employer) because of the knowledge
that he possesses.
|
| Referent power |
This is the power based on strong interpersonal
connections.
Referent power can be bi-directional. For instance,
a married couple has some referent power over
the other due to the strong bond that they share.
|
| Legitimate power |
This is the power based on organizational role
or position
The president of a club has legitimate power
over a member. However, the member also has some
legitimate power over the president if the president
breaks a club rule.
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| Reward power |
This is the power based on one’s control
over desired resources
Reward power can be very effective if one has
possession of a very desirable resource. However,
this type of power can also be problematic: morale
problems (for those who didn’t get reward)
and unnecessary competition between group members.
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| Coercive power |
This is the power based on one’s ability
to punish
This is the most dangerous type of power because
it can easily impair relationships. However, at
times, it may also be the most powerful.
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The following proposed models of leadership all involve
some sort of power. In some models, power is dominant
in one individual – a specific leader who holds
full responsibility and influence over subordinates.
In other models, power may be balanced between various
members of a group in a cooperative relationship.
The Trait Model
The first widely recognized model of leadership is
known as the trait model or Great Man Theory. In the
early 1900s, the traits of great historical leaders
– e.g. Gandhi, Thomas Jefferson, Lincoln, etc.
– were studied to identify what it was that these
people “possessed” that others did not.
Such a model of leadership is concerned primarily with
the leader and not the followers or the situation. The
model was popularized by a series of relating models.
The trait theorists were not concerned with what methods
these leaders used to achieve their ends. They felt
that it was not necessarily what they did that made
them great, it was a type of inner quality or character
trait that made them adaptable to many situations.
For instance, Mann (1959) felt that all leaders possessed
a high standard of intelligence, masculinity, adjustment,
dominance, extroversion, and conservatism. Kirkpatrick
& Locke’s (1991) list of qualities includes
drive, motivation, integrity, confidence, cognitive
ability, and task knowledge. According to these theorists,
a great leader would simply emphasize his trait strengths
to motivate others and be effective himself. However,
as you may have noticed, there was never a consensus
made between trait theorists on what exactly were the
specific, finite character traits that set great leaders
apart from each other. The only thing they really agreed
was that great leaders were special; they had qualities
that were born within them.
This last point gives this model a major flaw because
it devalues leadership as a learnable and developable
process. However, in recent modifications of the trait
model, theorists have suggested that certain qualities
such as confidence, integrity, or motivation can be
developed upon. Such is the view of a related model
known as Transformational leadership.
Example
I have not applied the trait model exactly in
my own life, simply because it is contrary to
my personal beliefs. The theory emphasizes that
leadership is a quality that is intrinsic –
all the natural abilities of a strong leader should
come out with a sense of effortlessness. But suppose
that someone has an amazing ability for public
speaking. He would simply emphasize this leadership
trait; perhaps use it as a form of referent power,
building a strong connection with others. (Of
course, according to the trait theory, this individual
would not only be a proficient public speaker
but would also be motivated, confident, knowledgeable,
intelligent, etc.) If you honestly believe that
you have all of the natural qualities of a leader,
then simply – as suggested by the trait
theory – apply your natural abilities to
lead others.
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Transformational Leadership Model
Assuming that you feel you do not have all of the
leadership qualities outlined in the trait model –-
don’t worry! Most leadership models believe that
leadership is not some natural quality but rather, leadership
can be trained. Transformational leadership is quite
similar to the trait model in that it places the greatest
important on the qualities – not techniques –
of the leader. However, unlike the trait theory, the
transformational leadership model suggests that leaders
develop, rather than were born with, their leadership
qualities. Another difference is that while the trait
approach ultimately views one magnificent leader dominating
over others, the transformational model also emphasizes
the abilities and motives of the followers.
The primary power associated with transformational
leadership is that of referent power. Unlike many other
leadership models, transformational leadership values
genuine human relationships based on trust between members
of a group – a characteristic that has made the
model appealing to many. Other leadership models often
influence others through rewards and punishments. Politicians
promise tax cuts for voters if they will vote for them.
Managers may offer promotions for dedicated workers.
Parents may punish their children if they do not achieve
a certain academic grade. Transformational leadership,
on the other hand, has a mutual respect between members
of a group. For instance, Gandhi was a transformational
leader – he had tremendous respect for his followers,
recognizing that the power to change was in their hands;
his job was to guide them to that power while being
influenced by his “followers” himself. As
remarked by Avolio and Gibbons’ (1988) work, “Developing
transformational leaders,” the ultimate impact
of a strong transformational leader is to increase a
follower’s sense of self – his confidence
in his competence and self-efficacy. In fact, often
in transformational leadership, a legitimate leader
encourages others to become leaders themselves. A transformational
leader would agree with the famous words of Kennedy:
“Ask not what your country can do for you; ask
what you can do for your country.”
So what exactly is a transformational leader? They
key to a transformational leader is the values that
he possesses. Not only this, but a transformational
leader takes these values and inspires others so that
together, they work towards a unified vision. In the
end, according to transformational leadership researcher
Bass (Leadership and performance beyond expectations,
1985), because of the unified vision, group members
are motivated and achieve beyond what is expected. Ideally,
everyone sees the group’s goals greater than his
personal goals. A strong transformational leader is
able to make the unified vision possible.
| Personality Characteristic |
Behaviours |
Effects on Followers |
| Dominant |
Sets strong role model |
Trust in leader’s ideology |
| Desire to influence |
Shows competence |
Belief similarity between leader and follower |
| Confident |
Articulates goals |
Unquestionable acceptance |
| ** Strong values |
Communicates high expectations
Expresses confidence
Arouses motives
|
Obedience
Identification with leader
Emotional involvement
Heightened goals
Increased confidence
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As adapted from Northouse’s, “Leadership
– Theory and Practice”
Bass proposed several reasons why transformational
leaders are effective in influencing others:
(1) Charisma – Transformational leaders are highly
respected by others; they are in many sense role models.
Others trust the character and vision of a transformational
leader.
(2) Inspirational Motivation – Transformational
leaders place high standards on others; he encourages
them to contribute to the shared vision or goal, making
them feel that they belong to a greater purpose. He
is a morale-booster.
(3) Intellectual stimulation – Transformational
leaders have faith in the intellect of others, constantly
encouraging them to be creative and innovative in their
work. He is not afraid to be challenged by the opinions
of others. He trusts the competency of others and does
not want to dictate their every move.
(4) Individualized consideration – Transformational
leaders promote a supportive work atmosphere where he
listens to the individual needs of others. By doing
so, he makes others feel complete in their individualisms.
Example
I have personally felt that the transformational
model of leadership applies very well to the university
atmosphere. Based on respectable values and trust
between group members, it is a model that seems
ideal and beautiful. As an executive of the McMaster
Chess Club, I have tried my best on being a transformational
leader. I’ve tried to be genuinely committed
to the cause of building the chess club, increasing
the popularity of chess (which I personally feel
is an amazing game). I’ve tried to lead
by example, to lead by values. I’ve attended
all of the executive meetings even when if it
meant making my own personal life more hectic
(e.g. homework, stress, etc.). I’ve initiated
promotional ideas such as chess fliers (to advertise
meetings) and the McMaster chess website. I’ve
developed strong rapport with the entire executive.
However, I do feel that I could have been a more
effective transformational leader. For instance,
I have not formulated a long-term goal for the
chess club nor do I feel that I have instilled
a common vision between the members, which I think
has created some internal dissonance. For instance,
there are different levels of commitment between
the group members: some are quite committed while
others seem to be just “doing the chess
thing” without any genuine care for the
progress of the club. According to the transformational
model, their lack of motivation would partially
be because of some flaw in my leadership abilities.
Perhaps, I have not inspired them towards a shared
vision; I have not given them the feeling that
their efforts can make a great contribution to
a worthwhile cause. Further, I have not created
a formal way of listening to the needs of other
members: Perhaps there are ignored personal discomforts
which they have that are getting in the way of
their full potential.
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Team Leadership Model
In university, there are often times when you have
to work (and learn!) within a group. Perhaps you are
working on a group project or maybe you are on a committee
without a legitimate leader. According to Northouse,
within the recent changes of our world (i.e. global
economic competition, workforce diversity, expanding
technology, greater concern for individualism, etc.),
the team leadership model has grown in popularity: “The
use of organizational teams has been found to lead to
greater productivity, more effective use of resources,
better decisions and problem solving, better quality
products and services, and increased innovation and
creativity.” The difficulty, however, is that
team leadership is very complex with many branching
theories; I will certainly not provide a complete picture
of it. Similar to transformational leadership, the team
leadership model does not believe in the dominance of
a legitimate leader; in fact, it takes an even more
equalitarian view on leadership. According to Wellins,
Byham, and Wilson (1991), while a formal leader may
exist within the group, his role is usually limited,
serving as a facilitator and a link to external groups.
Further, the role of formal leader may rotate among
the team members.
Hackman and Walton (1986) suggested that team leadership
composed of four major functions:
(1)Diagnosing group deficiencies (monitoring/internal)
(2)Taking remedial action to correct deficiencies (executive
action/internal)
(3)Forecasting impending environment changes (monitoring/external)
(4)Taking preventative action in response to environmental
changes (executive action/external)
They further stressed that these functions do not have
to be carried out by an official group leader; anyone
or everyone within the group may perform them.
According to Drecksel (1991), team leadership is also
(very much!) unlike transformational leadership in another
way: The leader should not have a rigid set of beliefs
nor should he impose these beliefs on others. Both his
beliefs and actions should be flexible so that they
adjust to the different interpersonal relations within
the group as well as the external environmental (situational)
changes. The functions of a team leader (or team leaders)
should be guided by clear goals: What standard of teamwork
should one try to achieve? Larson and Lafasto (1989)
tried to gain insight into what makes an effective team:
(1) Clear, Elevating Goal – There must be a way
that the group can tell whether or not the group goal
or personal goal has been realized. Often vague tasks
get in the way of clear evaluation; due to the ambiguity,
group members may become unmotivated.
(2) Results-Driven Structure – The organization
of the group should be adapted to whatever goal or result
they are trying to achieve. For instance, problem-solving
teams may be organized so that the structure emphasizes
trust above other characteristics, encouraging everyone
is encouraged to contribute. Stephen Covey in “7
Habits” gives the example of a businessman who
would reward a special employee with a free vacation
despite actually aiming for more effective teamwork.
The businessman, in this case, did not produce a results-driven
structure.
(3) Competent Team Members – Group members need
to be competent in both technical aspects of the work
as well as interpersonal skills necessary to work together.
(4) Collaborative Climate and Unified Commitment –
The members should develop a sense of trust and respect
for one another so that they can collaborate, sharing
ideas effectively, take risks together, and compensate
for each other.
(5) Standards of excellence – This is sort of
tied in with the idea of a clear, elevating goal. There
should be a standard of performance expected from many
individuals.
(6) External support and Recognition – This aspect
deals with such things as financial services, supplies,
and resources to accomplish the group goal. There should
also be a clear sense of reward for the group members
after completing the goal.
In Hughes, “Leadership: Enhancing the Lessons
of Experience,” the author proposes an interesting
model to analyze group leadership. Based on the belief
that leadership is a process, Hughes breaks down the
process into inputs (the foundations of the group, focusing
on the group members, their interactions, and how they
are organized), the process measures (evaluations),
and the group effectiveness (the final product of the
group). Notice that leadership can be applied to many
areas – individual factors, group design, and
organizational context – and is also involved
with evaluating the process measures.
:: DIAGRAM GOES HERE ::
The above diagram might look like a complete mess
to you. Indeed, it does look intimidating and confusing.
However, the actual ideas behind the diagram are actually
quite straightforward. Probably the best way to show
you how it works is to give a real life example. Imagine
that your team has just completed a mediocre project.
After an evaluation, you decide that many of the group
members did not put in enough effort (P-1). According
to the model, you would look at what inputs could have
affected this lack of effort. You begin by looking at
Individual Factors, specifically at I-1 (corresponding
with P-1). Were the group members interested in the
project? Perhaps they are simply not interested in what
they are doing, and thus, they were not motivated. You
can also examine the Group Design, concentrating on
G-1. Was the task structure so ambiguous that no one
in the group knew what they were expected? Perhaps they
simply didn’t know how to work on such a confusing
project effectively! Finally, we take a look at the
Organizational Context, focusing on O-1. Were they rewarded
properly for their hard work? Maybe they simply thought
that it was not worth it to put in so much effort because
they would get nothing out of the experience. When we
pinpoint the source of the problem, we begin to solve
it based on the suggestions in the Leadership box. Did
you notice how each time, we focused on the input number
(i.e. I-1, G-1, O-1, etc.) that corresponds with the
process measure number (P-1)? I-1, G-1, O-1 simply pinpoint
to the most probable reasons: Other factors that correspond
with other numbers (e.g. skills/abilities, I-2; authority,
G-4; structure/design, O-4) should also be considered.
Finally, notice that without Material Resources, Group
effectiveness cannot be achieved.
A flaw in the model is that its tendency to oversimplify
the situation, analyzing things in a highly mechanical
way. Hughes pointed out this very flaw and admitted,
“Nothing is that simple.” In any case, the
model serves as a general guideline and has been supported
by other researchers (Hackman, 1990. Hughes’ has
also stated that the model has been adopted by several
organizations.
Example
The team leadership model, like transformational
leadership, is very applicable to the university
environment. Just think of how many times are
we placed into teams to do a group project! Often
in those groups, there is no clear leader. In
my experience, if I try to be too dominating within
a group, I end up intimidating others, harming
the interpersonal relationships I have with my
team members. Currently, I am working on a psychology
project with three people that I have never met
before. I am trying to implement the team leadership
model to understand the group dynamics, albeit
I have not followed the model with exact precision.
As I’ve mentioned before, it is often wise
to adapt the model for our own purposes. For instance,
in my psychology group, I’ve naturally not
started training my group members in areas where
I think they lack in competency. First of all,
there just isn’t enough time to “train”
them. Secondly, it would be an intimidating and
perhaps rude thing to do. Imagine what they would
think of me if I said, “I don’t think
you are as good at researching as I think you
could be. Maybe I can help you work on it!”
In addition, the topic of resource availability
is not of huge concern for my particular case.
For example, everyone has Internet access as well
as library access to information.
Nevertheless, I have applied several team model
principles into my group. For instance, every
week, I initiate clear, unambiguous goals on what
I think our group should have completed by the
next week. I have encouraged a collaborative environment.
For instance, there is a girl whose still learning
to speak English. In private (she speaks Chinese),
she has expressed to me her discomfort in sharing
her ideas because she fears that others will not
understand her. I have tried to assure her that
her ideas are crucial to the success of the group
– imagine if she sees a problem in the group
that she was afraid to express! It would be the
loss of the entire group.
If there were one thing that I would like to
work on in the future, it would be to set a higher
standard of excellence. For instance, one team
member did not complete her assigned task this
week. I tried to not create conflict by sort of
ignoring her lack of effort, not really criticizing
her or even acknowledging the problem.
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Leader-Member Exchange Theory
The models at this point have all sort of implied
that leaders treat everyone the same – a sense
of equality amongst all group members. However, in life,
this may not be the case. Thus, in 1975,the Leader-Member
Exchange Theory (LMX) was proposed, illustrating that
often, leaders distinguish group members in two categories:
the “In-Group” and the “Out-Group.”
Basically, based on how well a group member works, he
may belong into one of these two groups:
· If a group member goes beyond his call of
duty and/or enjoys having close contact with the leader,
he may become a part of the In-Group; the in-group members
contribute more to the group goal and in return, they
receive greater rewards and benefits from the leader.
For instance, they may receive more information, confidence,
and concern from their leaders.
· If a group member is not interested in these
greater responsibilities, he chooses to remain a part
of the out-group. They receive the standard benefits
as described by their job description.
A series of studies tried to find how the LMX model
could be applied to the effectiveness of a group. The
research (Graen & Uhl-Bien, 1995; Liden, Wayne,
& Stilwell, 1993) suggested that the in-group, where
there was a high level of interdependency between the
formal leader and his followers, produced more positive
evaluations, greater group participation, and better
job attitudes. These findings led to a new approach
in which a formal leader would try to include more people
within his in-group, instead of simply a limited number.
According to Graen & Uhl-Bien (1991), the Out-Group
to In-Group transition is marked by three stages:
(1) Stranger Phase – Interactions between formal
leader and formal follower is based on a contractual
relationship. In this stage, the follower is still a
part of the Out-Group.
(2) Acquaintance Phase – This phase is sort of
like a trial phase for the potential In-Group member.
Now, the leader-follower relationship is less governed
by contractual obligations and occurs more on a personal
level, based on trust and respect for one another.
(3) Mature Partnership – This is the final phase
marked by a higher interpersonal dependency between
the formal leader and an In-Group member. In-Group individuals
usually share mutual trust, respect, and obligation
toward each other. Both the leader and the In-Group
member realize that they share a high level of reciprocity:
They influence each other. For instance, an In-Group
member may be expected to do extra assignments; the
formal leader also pays more personal attention to the
In-Group member.
In short, it is recommended, based on the research
of Graen and Uhl-Bien, to encourage members to become
a part of the In-Group. Formal leaders should try to
build trust with all of the members within his group.
Notice how similar this philosophy is to the previously
described models. Both transformational leadership and
team leadership encourages active participation from
the members, so that they may perform beyond their expected
levels. Thus, you can see how leadership principles
can be shared between different models.
Example
When I first started participating in the chess
club, I was pretty much an Out-Group member. I
would come to some of the meetings, play a few
games maybe, and just leave afterwards. However,
when I felt that I should play a greater leadership
role, I decided that I needed to contribute more,
to go beyond what is expected of a common group
member. I initiated a conversation with the president,
inquiring about how I could help out the chess
club. Soon afterwards, I was invited a place in
the chess club committee. To me, this is sort
of analogous to the acquaintance phase, a sort
of trial period for myself. I needed to first
prove to myself that I had the qualities of being
a leader within the chess club and secondly, prove
to the formal leader as well as others already
in the In-Group that I am a capable member. I
began to do work beyond what is expected of me.
I went to every executive meeting (which was not
something that other members did). I began promoting
the chess club to my friends. I tried to find
new ideas to promote the chess club to increase
public participation. Currently, I feel that I
am an established leader within the club (and
I am confident that others in the club will agree
with me as well). According to this model, the
next step for me would be to promote such a transition
in other members as well.
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Situational Model
The models that you have been introduced to thus far
have all had a good amount of faith placed on the members
of the group. They basically trust that if formal followers
were given more freedom and trust from the formal leader,
they can in many ways become leaders themselves. They
are competent and skilled, and under effective leadership,
they will naturally be motivated. The situational model,
developed by Blanchard (1985) takes things from a different
angle. Its philosophy is based on the fact that there
is a variance in the competency of group members: In
some cases, a group member can be highly motivated,
competent, and easy to get along with; in others, the
member may be unskilled and hard to approach. Thus,
according to the situational approach, different situations
determine the style of leadership.
Based on the model, leadership is composed of two
sides. The directive side is responsible for such duties
as giving directions, setting time lines, defining roles,
and showing group members how to perform their jobs.
Directive behaviours are often one-sided and impersonal:
What to do? How to do it? Who to do it? The other side
is the supportive side that helps group members feel
comfortable about their job, themselves, and others
around them. Examples of such behaviours include asking
them for input, sharing information, listening to their
opinions, and problem solving together. Where the leader
wishes to strike his balance depends on the assessment
of the situation, that is, how competent and committed
the group member is at performing his duties. Effective
leaders are able to make accurate assessments and match
it with the right balance of leadership.
Overall, leaders can be categorized by the following:
· (L1) High directive-low supportive style –
Leader focuses on the attainment of the group goal without
much personal interaction with the group members. His
primary job is to give orders and then supervise.
· (L2) High directive-high supportive style
– Leader acts as a coach, focusing both on goal
achievement and the emotional status of the group members.
The leader may encourage other group members to express
their ideas and thoughts but the leader will ultimately
have the final say on what and how the goal is to be
accomplished.
· (L3) High supportive-low directive style –
The leader is primarily concerned with the emotional
status of the group members (e.g. listens, praises,
asks for feedback) but gives workers more freedom in
their day-to-day activities. He acts as a facilitator
in their duties.
· (L4) Low supportive-low directive style –
The leader no longer interferes with the duties of the
group members. The group members are autonomous, responsible
for getting the job done according to their own desires.
The leader also does not need to provide social comfort.
Usually, after agreeing on what the group members are
to do (establishing a clear goal), the leader’s
participation is limited.
Followers are evaluated based on their development
level, their level of competence and commitment to their
duties. The competence level measures how proficient
they are at the technical aspects of their duties. Do
they have the skill to accomplish their jobs? The commitment
level measures their interest and emotional attachment
to their duties. In other words, do they like and value
their jobs? Like leaders, followers are categorized
into four groups:
· (F1) Low competence-high commitment –
A new employee often fits this description: They may
not be familiar with their new duties but are excited
about doing their jobs.
· (F2) Some competence-low commitment –
These members are more experienced than F1 followers
but may have lost some of the initial enthusiasm and
motivation towards their duties.
· (F3) High competence-some commitment –
These members have gained the necessary skills to perform
their duties. However, they may have a lack of commitment
towards their duties, their personal goals may differ
from the group goal.
· (F4) High competence-high commitment –
These members are the highest in their development level.
They are both competent and motivated.
Thus, according to Blanchard, a leader must analyze
and identify the developmental level of a follower and
then link that developmental level to the corresponding
leadership style. The leadership model suggests a one-to-one
relationship between developmental level and leadership
style. For instance, an F1 follower matches with L1
leadership style; F2 follower matches with L2 leadership
style. Overall, the situational leadership model is
a well-established leadership model in the workforce.
However, based on the fact that it seems to differentiate
between the leader and the follower (i.e. there is more
of a distinction of a legitimate, powerful leader than
many of the other models), its philosophy may at times
create dissonance with the university philosophy of
equality.
Example
I have also at times incorporated the situational
leadership model in my leadership position at
the chess club. As I began organizing events,
I began to notice that some of the members really
lacked the commitment that I expected from them.
For instance, I had organized a public exhibition
to promote the club but nobody actually showed
up on the day of the exhibition. I had considered
that perhaps, I should try harder to motivate
these individuals on a personal level, to adopt
a more supportive style in my leadership. Yet,
eventually, I was too intimidated to do something
like this, afraid that I would come off too accusing
or too aggressive in trying to “probe”
their minds (After all, I am not the legitimate
leader – the president of the club). However,
in retrospect, this may have been a mistake. Even
now, the motivation of some members is not very
strong.
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Summary of Leadership Models
You have now been introduced to five major leadership
models as well as the types of power that play a part
in all of the models. As you play a greater leadership
role in your university life, it is sometimes wise to
base your judgements on these formal, researched models.
Even if you don’t follow these ideas completely,
you can often adapt certain elements from these models
to make yourself a better leader. Ultimately, as you
become a better leader, you will also improve your interpersonal
relations with others – your interpersonal growth.
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